Seminar: Information
Management and New Media
Prof. Dr. Rafael
Capurro
Hochschule der Medien Stuttgart (HdM)
SIMT
Stuttgart
Filderhauptstr. 142 (Raum SR6, Kurs INT 14)
70599 Stuttgart
November 14-16, 2007
THIS WEBSITE IS NOT UPDATED ANY MORE SINCE 2007
GOAL
To analize and
improve the management of external information resources in your
company.
The seminar focuses on identifying external resources on:
- Political, environmental, societal, and technological trends
(P.E.S.T.)
- Customers
- Competitors
The participants will acquire and/or develop their knowledge in dealing
with:
- Internet resources
- Scientific, technical and economic data bases
- Library resources
First Day
Focus: Analyze the management of external IR in your company
Second Day
Focus: Identify new external IR relevant to your company
Third Day
Focus: Problems and solutions for improving the IRM in your company
Goemann-Singer,
Alja; Graschi, Petra; Weissenberger, Rita: Recherchehandbuch
Wirtschaftsinformationen. Vorgehen, Quellen und Praxisbeispiele.
Berlin: Springer 2003
Hoover's (Company
Information)
Hogl,
S. / Strohmer, J. / Braune, J. & Klatt, A.: Empirische Untersuchung
zum Einsatz von Wikis in Unternehmen. Projektbericht, 2005.
Millen,
D. / Feinberg, J. / Kerr, B.: Social Bookmarking in the Enterprise.
ACM Queue 2005.
Moss,
Rita, Ed. Strauss's
Handbook of
Business Information, Westport, CT and London: Libraries Unlimited,
2004.
Mort, David: Business
Information Handbook. Munich: Saur 2003.
OECD
:: Directorate
for Financial and Enterprise Affairs
::
Christiansen,
Hans: OECD Directorate for financial and enterprise affairs: Trends and
recent developments in foreign direct investment (Version of
25/05/2004) (pdf)
Poetzsch,
Eleonore: Wirtschaftsinformation.
Online - CD-ROM - Internet.
Potsdam: Verlag für Berlin-Brandenburg 2004 (2nd. complete
revised
edition)
Probst,
G., Raub, S., Romhardt, K.: Wissen managen. Wir Unternehmen ihre
wertvollste
Ressource optimal nutzen. Wiesbaden 2006 (4th ed.)
Przepiorka,
S.: Wikis - eine Einführung. 2004
Richter,
A. / Koch, M.: Social Software - Status quo und Zukunft.
Technischer Bericht Nr. 2007-1. München: Universität der
Bundeswehr,
Szugat, M. / Gewehr, J.E. / Lochmann, C.: Social Software.
Entwickler Press, Frankfurt 2006.
Vollmar, G.: Knowledge Gardening - Wissensarbeit in
intelligenten Organisationen. Bielefeld: Bertelsmann 2007.
von
Guretzky, B.: Wissenskultur (2007)
Von
Krogh,
G.,
Ichijo, K., Nonaka,
I.: Enabling Knowledge Creation. How to Unlock the Mystery of Tacit
Knowledge
and Release the Power of Innovation. Oxford 2000.
Wood,
L.: Blogs & Wikis: Technologies for Enterprise Applications?
Gilbane Group (2005)
PROGRAMM
First Day
November 14,
2007
Focus
Analyze the management of external IR in your company
14:00 - 14:30 Welcome
- professional
presentation of the participants
- goals
- expectations
- structure of
the seminar
- Website,
bibliography
14:30 - 16:00 Introduction
- The goal
of information management: providing reliable and relevant knowledge at
the right time, in the right place, for the right person and in the
right medium for decision making.
- Internal and
external information resources
- Implicit
and explicit knowledge
- Key issues
in IRM: cost and confidentiality
- Tools for
the Management of internal and external information resources
The
Information Management Process
Identify
-> Collect -> Organize
-> Share -> Adapt -> Use -> Create -> ...
16.00 - 16.15 Coffee break
16:15 - 18:00 Presentations from the
participants
- External
information resources used in your company
- External
Information
resources needed in
your company
- Management of
external information in your company
- Problems of
external information resources management in your company
16.15 - 16.30 Wenyi An (China), Master of
Engineering
MTS Sensor Technologies GmbH
& Co KG
16.30 - 16.45 Ruslan
Vavilov (Russia), Dipl. Ing.
Haver-Böcker
Drahtweberei und Maschinenfabrik
16.45 - 17.00 Erol Kanar (Turkey),
Bachelor of Science
Aurora Konrad
G.Schulz & Co. KG
17.00 - 17.15 Yong Xiang (China), Master
of Law
Poli-Film GmbH
17.15 - 17.30 Lei Shi (China), Bachelor of
Engineering
3C Consulting GmbH
17.30 - 17.45 Sergey Andreev (Russia),
Dipl.Ing.
Gühring oHG
17.45 - 18.00 Patricia Carolina Zumaeta
Valenzuela (Perú), Master of Science
Görlitz AG
Second Day
November 15, 2007
Focus
Identify new external IR relevant to your company
OVERVIEW
Internet
Resources, Blogs, Wikis
Providers of Scientific, Technical and Economic Information
Library Resources
INTERNET
RESOURCES, BLOGS AND WIKIS
Trade and Business Search Engines, Market Portals, Blogs, Wikis, Second
Life...:
Search Engines (general)
Trade
Search
Engines and Portals
(Products, Companies)
Business
search engines and portals
Statistics
China: Search
Engines and Market Portals
:: Chinese Market Portals:
->
University of Texas: China
- Government and Politics, Legal System
->
Portal of the Michigan State University (USA): Global
Edge: China
-> Directory of
German Companies in China
-> China GIC-AHK.de (Delegations of
German Industry & Commerce)
-> Chinese
Business and Trade Links
-> China
Projects
-> Patent Data Bases: STN
Chinese Agent's Website and stnchina.com
Wanfangdata.com
(S&T, Chinese Patents) patent.com.cn
(Chinese Patents)
Russia: Search
Engines and Portals
:: General Search
Engines
:: Trade
Shows and Exhibitions
:: Automotive Industry
Statistics
:: Catalogue of
industrial companies in Moscow
:: Russian OEM Associations:
:: Other useful links:
Blogs
:: Blog Search Engines
::
Company blogs:
:: How
to set up a blog: Typolis.net
:: Wood,
L.: Blogs & Wikis: Technologies for Enterprise Applications?
Gilbane Group (2005)
::
Jörg Auf dem Hövel: Lass das doch
die Community machen. Telepolis 07.06.06
Wikis
:: Wikis
:: Bartel, T.:
Wikis in Unternehmen - Kollaboratives Arbeiten mit Wikis im
Unternehmensumfeld (2006)
:: Hogl,
S. / Strohmer, J. / Braune, J. & Klatt, A.: Empirische Untersuchung
zum Einsatz von Wikis in Unternehmen. Projektbericht, 200%
:: Millen,
D. / Feinberg, J. / Kerr, B.: Social Bookmarking in the Enterprise.
ACM Queue 2005
SecondLife
Social Networking Services (SNS)
- MySpace.com
- mindsay.com
Shared Services
- Videos: youtube.com
Support
- Phone: Skype
- Maps: GoogleMaps
- RSS-Agregator: Netvibes.com
- Translator
PROFESSIONAL PROVIDERS OF SCIENTIFIC,
TECHNICAL AND ECONOMIC INFORMATION
:: International Providers
:: European Union: Market Information Sources
Enterprise
Policy
RIS
(Technical Standards)
:: German Providers
LIBRARY RESOURCES
::
German Libraries:
:: US Libraries
:: Chinese Libraries:
15.00 - 17.00 Identify new relevant external
Information Resources
Third Day
November 16, 2007
Focus
Problems and solutions for improving the IRM in your company
9:00
- 13:00 Problems and solutions for improving the IRM in your company
13.00 - 14.00 Lunch
14.00 - 17.00 Presentation and
discussion
- What
new external IR have you identified?
- How
will you improve the process of external IR in your company?
- What were your
expectations and what did you achieve?
Evaluation
FURTHER LINKS &
READINGS
STN INTERNATIONAL
RELATED TOPICS
->
European Observatory on Intangible Assets
-> Balanced
Scorecards
Edvinsson,
L, Brünig, G.: Aktiv Posten Wissenskapital. Wiesbaden 2000:
->
Competitive Intelligence
Fleischer, Craig S.; Bensoussan, Babette E.: Strategic and
Competitive Analysis. Methods and Techniques for Analyzing Business
Competition. Upper Saddle River, NJ: Prentice Hall 2003.
Prescott,
J.E. Ed.: Proven Strategies in Competitive Intelligence. Wiley 2001.
Miller,
J.P. Ed.: Millenium Intelligence: Understanding and Conducting
Competitive
Intelligence in the Digital Age. Information Today 2000.
West, Christ: Competitive Intelligence. New York: Palgrave 2001.
Competitive
Intelligence Handbook
Graef,
Jean L.: Using the Internet for Competitive Intelligence
->
Business Intelligence
Knowledgemarkt: Status
quo Business Intelligence
Fank,
Matthias: White Paper
Business
Intelligence (2002) (pdf)
->
Information and Knowledge Management
- Bauer, H.:
Unternehmensportale.
Geschäftsmodelle, Design, Technologien. Bonn: Galileo Press 2001
- Capurro,
Rafael: Lässt
sich Wissen managen? Eine informationswissenschaftliche Perspektive.
In:
W.-F. Riekert, M. Michelson Hrsg.: Informationswirtschaft. Innovation
für
die Neue Ökonomie. Wiesbaden: Deutscher Universitätsverlag
2001,
139-172.
Online: Lässt
sich Wissen managen? Eine informationswissenschaftliche Perspektive
- Capurro,
R.: Bausteine
des Wissensmanagements
- Capurro,
R.: Skeptisches
Wissensmanagement
- Forschungsinstitut
für
anwendungsorientierte Wissensverarbeitung (FAW Ulm) im Auftrag des
Bundesministeriums
für Bildung und Forschung: Management von nicht-explizitem Wissen:
Noch mehr von der Natur lernen. im Auftrag des Bundesministeriums
für
Bildung und Forschung, März 2001.
Online: http://www1.faw.uni-ulm.de/deutsch/publikationen/bmbf-studie/index.html
- Lucas,
Reinhard: Eine Brücke
zwischen explizitem und implizitem Wissen
in: wissensmanagement
online (06/2003) - Nonaka,
I., Takeuchi, H.: Die Organisation des Wissens. Frankfurt a.M. 1997
- Picot,
Arnold
; Reichwald, Ralf;
Wigand, Rolf: Die grenzenlose Unternehmung. Information, Organisation
und
Management. Lehrbuch zur Unternehmensführung im
Informationszeitalter.
Gabler 2003 (5. Aufl.)
- Probst,
G., Raub, S., Romhardt, K.: Wissen managen. Wir Unternehmen ihre
wertvollste
Ressource optimal nutzen. Wiesbaden 2003 (4th ed.).
- Spinosa,
Ch., Flores,
F., Dreyfus, H.L.: Disclosing New Worlds. Entrepreneurship,
Democratic
Action, and the Cultivation of Solidarity, MIT (1997)
- Stock, W:
Anwendungsbeispiele
Online-gestützter Betriebswirtschaft. In: W. Pepels, Hg.:
E-Business-Anwendungen
in der Betriebswirtschaft. Herne/Berlin: Verlag Neue Wirtschafts-Briefe
2002, S. 198-315.
- Von Krogh,
G.,
Ichijo, K., Nonaka,
I.: Enabling Knowledge Creation. How to Unlock the Mystery of Tacit
Knowledge
and Release the Power of Innovation. Oxford 2000.
- Hofmann,
U.:
Globale Informationswirtschaft.
Management, Technologien, Strategien. Wien: Oldenbourg 1999
- Voß,
S.,
Gutenschwager,
K.: Informationsmanagement. Berlin: Springer 2001
- Winograd,
T.,
Flores, F.: Understanding
Computers and Cognition. New Jersey 1986.
->
Information Retrieval
- Baeza-Yates,
R., Ribeiro Neto, B.: Modern Information Retrieval. Addison Wiley 1999.
- Cronin, B.
(Ed.): Annual Review
of Information Science and Technology (ARIST). Medford, New Jersey:
Information
Today, Inc. Vol.
36 (2002), Vol.
37 (2003), Vol.
38 (2004)
0 General
documents
1
External environment
2
Management (General)
3 Finance
(financial management)
4 Human
resources
5
Products & Services
6
Marketing & Sales
7
Customers
8
Special collections
9 Other
subjects
0 General
documents
(Use class 0 when a document cannot be classed in 1-9 below)
Annual reports, Correspondance, Databases, Journals, Maps, Meetings,
Newsletters/Bulletings (internal), Newspapers, Pictures (indlucing
company logo, clipart, graphics downloaded from the Internet), Policies
and procedures, Reports, Templates
1
External environment
(Class here documents about external factors that might impact on the
enterprise, influencing strategic decision-making)
Competitors, Consumer associations (subdivide by name), Ecologial
issues, Economic issues, Government (laws, regulations...)
Industry/Trade Associations, Labour unions, Market analyses, Political
issues, Social & cultural issues, Suppliers / Service providers
(Contracts and agreements, Correspondance, Orders, Products/services
(catalogues, price lists), Technology (IT Trends, new production
technology, etc.)
2
Management (General)
(Custormer relationship management: class in 7, Financial Management:
class in 3, Human resources management: class in 4)
Information (& knowledge) management (including access to
information, Marketing management (class in 6), Meetings: minutes and
agendas, Mergers & acquisitions, Physical resources
management, Productions management (class in 5), Public relations
management, Quality management, Restructuring, Risk management
(emergency planning, security etc.), Sales management (class in
6), Strategic planing (business plans, mission statements)
3 Finance
(financial management)
Auditors (reports, correspondence), Banks (statements, Contracts,
Correspondence), Budgets, Creditors, Debtors & debt collection,
Financial reports, Insurance (of assets), Investments (subdivide by
financial institution), Invoices & orders (arrange by invoice
number), Municipal rates & taxes, Petty cah, Physical assets
(Buildings, Computers, Furniture...), Rental (premises &
equipment), Taxes
4 Human
resources
Advertisements, Affirmative action, Applicants, Career development,
Health and safety, Housing scheme, HR database, Insurance benefits,
Labour relations (discipline,grievance procedure, disputes, strikes,
arbitration), Leave, Medical scheme, Motor vehicle scheme, Pension
fund, Performance appraisal, Remuneration (compensation, salaries,
wages), Skils inventory, social functions, Staff, Training, Workplance
skills plan
5
Products & Services
Accreditation, Course material, Equipement, Materials, Product
manuals/instructions, Product specifications, Production costs
(calculations, reports), Production figures (statistics), Production
processes, Quality control (including standards), Research &
Development (projects, reports), Stock inventories
6
Marketing & Sales
After-sales service, Delivery notes, Market research reports
(internal), Order forms, Price lists (prices/fees of the company's own
products/services, Product descriptions (catalogues), Promotions
(marketing plans, campaigns, sales promotions), Publicity materials
(advertisements, information sheets & brochures, newsletters),
Sales figures/reports, Sales representatives
reports (subdivide by name), Tenders
7
Customers
Certification (proof of training courses attended/passed, Competitions,
Customer database, Customer service, Functions (social, prize-giving,
etc.), Individuals (subdivide by name or categories, e.g., tourist
guides, students, secretaries), Organizations (subdivide by name or
category, e.g., businesses, churches, farms). If necessary, subdivide
each customer as follows: Contracts and agreements, Correspondence,
Logos, Orders, Quotes & proposals.
8
Special collections
Use for categories of documents that should be stored
separately from those classed in 0-7, e.g., documentation of
cross-functional projects and restricted access documents.
9 Other
subjects
Use for documents on subjects that might be of
interest
to the company, but do not fall under any of the subjects listed above.
Create subject headings as the need arises, or adapt a general
classification scheme such as the Dewey Decimal Classification. In the
latter case the numbers from the scheme can be used for subdivision
after 9, e.g., 91 Philosophy, 92 Religion, 93 Social Sciences, 94
Languages, 95 Science, 96 Technology, 97 Art, 98 Literature, 99
History, Geography, Biography.
10
principles of good document management
Source: European Commission e-domec
1 Register all important documents
2 Regiser them in the
appropriate application
3 Create a file for each
action
4 Specify who is
responsible for each file
5 Keep documents in the
correct file
6 Organize your files to
give a good overview of your activities
7 Use the filing plan to
organize your files
8 Store your files in
the agreed locations
9 Work together: avoid
keeping multiple copies
10 Any problems? Contact
your DMO!
->
Information Ethics
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